Can You Read the Email of Employees on Aabacco ?

Government of Canada, Health Canada, Healthy Environments and Consumer Safety Branch
Controlled Substance and Tobacco Directorate
2011
ISBN: 978-1-100-18464-7
Cat. No. : H128-1/xi-651E

Tabular array of Contents

• Letter to Retailers
• Section 1: Beingness Informed
  • Well-nigh the Responsibleness You Have Accepted
  • Definitions of Federal and Provincial Tobacco Legislation in BC
  • Retail Sales Highlights of Federal and Provincial Tobacco Legislation in BC (How are Youth Protected)
  • Retail Sales Highlights of Federal and Provincial Tobacco Legislation in BC
  • Legal Identification (ID)
  • Retailer Penalties in BC
  • Federal Sign
  • Provincial Signs
  • Questions Asked by Retailers
  • Protecting Yourself and Your Community'due south Youth
  • Contact Data for BC
• Department 2: Developing Policies and Procedures
  • Introduction
  • Policies and Procedures - x Easy Steps
• Section 3: Training Employees and Tools
  • Preparing Your Staff
  • Training Tools
    • Tobacco Sales Examination
    • Tobacco Sales Exam Answers
    • Problems with IDs
    • Employee Agreement
    • Grooming Certificate
    • Customer Information Cards
• Section four: On-Going Monitoring Tools
  • Monitoring Your Staff Members
  • Due Diligence
  • Monitoring Tools
    • Monitoring Form Information Canvass
    • Compliance Check For Tobacco Retailer With Test Shopper Report
    • Retailer Tobacco Sales Checklist
  • Additional Steps
• Section five: Employee Preparation to Forestall Tobacco Sales to Minors - For Clerks & Others Who Sell Tobacco
  • Introduction
  • Definitions of Federal and Provincial Tobacco Legislation in BC
  • Acceptable ID
  • Who to ask for ID
  • Five steps for checking ID
  • Problems with ID
  • Common Questions
  • Proverb No
  • References

Alphabetic character to Retailers

Dear Retailer,

Tobacco use is the leading crusade of preventable illness and premature expiry in Canada - it is a major contributing gene to a number of chronic diseases and deaths.

As responsible citizens, each of the states should be concerned with the well-being of the youth in our neighbourhoods, in our community, in our society. Information technology is up to each of us to aid keep harmful substances out of the hands of minors.

As a tobacco retail operator, you have a unique opportunity to protect those under the age of 19 from the serious consequences of tobacco employ. You lot empathize that there are laws against selling tobacco and all associated products to minors and by familiarizing yourself and your staff with the rules and regulations of tobacco control, you will be equipped with an answer for most situations.

The sale of tobacco products is regulated both by the Provincial Tobacco Command Deed and past the Federal Tobacco Act. Education is key - the regulators of tobacco sales are committed to ensuring retailers in this province are equipped with the information that they need. Within this toolkit, you will find information about your responsibility as a seller of a controlled substance, about how to protect youth, and, of grade, almost how to protect yourself and your license.

With this information, you should:

1. Develop policies surrounding the sale of tobacco in your store and the procedures necessary to ensure y'all and your employees stay within the police;
2. Railroad train all staff members immediately upon hiring them. Whether they are new to retail outlets or not, training them yourself volition give yous peace of listen knowing that they are well versed in the auction of tobacco and associated products;
3. Monitor your employees as an on-going routine in your store to be certain they are following the law, as well as your policies and procedures.

This toolkit provides you with a detailed overview of the laws that protect those nether 19 from access to tobacco products. You lot are legally leap to see that everyone who works in your institution fully complies.

For further data or for answers to your questions, delight feel free to contact your Provincial Tobacco Enforcement Office:

• Vancouver Island Wellness Say-so: 250-360-1450
• Vancouver Coastal Wellness Authority: 604-675-3800
• Fraser Health Authority: 604-476-7000
• Interior Wellness Authority: 250-862-4200
• Northern Wellness Authority: 250-565-2649

Section one: Being Informed

Almost the Responsibility You Have Accepted

Overview

Equally an owner/operator of a retail institution that sells tobacco products, i of your responsibilities is to stay current with changes to the legislation surrounding this subject in your province.

The following information provides you with some facts you will need to consider as you begin to create your own company policies and procedures. These policies and procedures volition protect the youth in your community from access to tobacco products, and at the same time volition guide y'all and your employees through the right ways to sell tobacco products.

Retail Sales Highlights

There are many products on the market these days and, as a retailer, y'all must empathize exactly what are considered tobacco products. Farther, you need to know which deportment y'all or an employee might take that could accept you lot, every bit owner/operator, held responsible for the sale of tobacco products to those nether the age of 19.

Legal ID

Non all identification is acceptable for apply in the buy of tobacco products. Having the proper information and keeping your employees informed is a sure way to be sure that you are abiding by the laws.

Retailer Penalties in BC

In addition, you need to empathize the severity of the penalties handed down for breaking the law.

Questions Asked by Retailers

Too included is a list of questions nearly ofttimes asked past retailers and the answers as they pertain to BC.

With a full understanding of this information, you will value how conscientious yous must be in your management of the auction of tobacco products.

Definitions of Federal and Provincial Tobacco Legislation in BC

Definitions of Tobacco and Tobacco-Related Products

Tobacco Products

Tobacco Products are equanimous in whole or in part of tobacco. Some tobacco products are:

• cigarettes
• loose tobacco
• picayune cigars
• bidis
• leaves
• tubes
• edgeless wraps
• snuff
• cigars
• kreteks
• chewing tobacco
• pipe tobacco
• cigarette papers
• filters

Tobacco Accessories or Tobacco-Related Products:

• pipes
• lighters
• cigarette holders
• matches
• cigar clips

Replenish:

To sell, lend, assign, give, send with or without consideration, or to castling or deposit with another person for performance of a service. This tin can (but does not have to) include an exchange of money.

Again, in all cases information technology is illegal to furnish tobacco to a person under the age of xix.

Other Restrictions:

Retailers must post signs that inform the public that selling or giving of a tobacco product to a immature person is prohibited by police force, or that contain a prescribed health message.

Retailers may not sell a tobacco product by means of a display that permits a person to handle the tobacco product before paying for it.

Tobacco products or tobacco product-related brand elements may non exist promoted, except as authorized by the Tobacco Human activity or its regulations.

Retail Sales Highlights of Federal and Provincial Tobacco Legislation in BC (How are Youth Protected)

The post-obit section lists how youth are protected from the sale of tobacco products and tobacco accessories:

• It is illegal to provide tobacco to anyone under nineteen;
• Tobacco products may not exist furnished to a young person in a public place;
• In a retail institution where minors accept access, tobacco products and promotional items cannot be displayed;
• Where minors can enter a shop, tobacco displays must be hidden from view betwixt every sales transaction;
• In an historic period-restricted establishment, tobacco products may be displayed provided they are not visible outside;
• Tobacco products cannot be sold in public sector buildings such as wellness, infirmary, authorities, recreational;
• All tobacco retailers must foreclose minors from seeing and accessing their tobacco products and promotional items. There are no exceptions;
• It is illegal to sell cigarettes, lilliputian cigars and/or blunt wraps in packages of less than 20;
• It is illegal to sell cigarettes, piffling cigars and/or blunt wraps with additives that take flavouring properties or are used to enhance flavouring (excluding menthol).

Retail Sales Highlights of Federal and Provincial Tobacco Legislation in BC

Thinking someone looks older than they actually are is not a legitimate excuse to sell them tobacco products.

Retailers must post signs wherever tobacco products are sold or displayed.

Federal signs are required for retailers who only sell cigarette papers, tubes and/or filters because they are defined as tobacco-related products under the Federal Tobacco Human action.

Signs directed under Provincial legislation are mandatory.

Signs must be placed where customers can meet them and they must not be hidden from view. If farther data about signs is required, please contact your local Tobacco Enforcement Officer.

It is illegal to sell single cigarettes, little cigars and/or blunt wraps.

Information technology is against the law to sell single cigarettes, fiddling cigars and/or blunt wraps. They must be sold in their original bundle of xx or more.

Cocky-service tobacco displays are illegal.

Nether no circumstances can customers handle tobacco products before they pay for them.

Countertop tobacco displays must exist locked and tobacco promotion must not be visible.

Vending machines selling tobacco products are illegal in most public places.

Vending machines selling tobacco products are only allowed in places not accessible or visible to persons nether historic period xix. (eastward.thou., In bars, taverns, potable rooms or like places). They must have a prescribed security mechanism.

The auction of tobacco products is prohibited in certain locations.

Tobacco products cannot be sold in public sector buildings such as health, hospital, government, and recreational.

Legal Identification (ID)

A expert approach is for you lot to develop a policy which directs your employees to ask to see valid identification when a person who is requesting to purchase tobacco products looks nether 25 years of age.

Retrieve, thinking someone looks older than they are is non a legitimate excuse to sell them tobacco products. Ever cheque for a valid identification.

Federal and Provincial tobacco legislation in BC states that merely the following pieces of government issued identification or documentation are adequate to prove a person's age:

• Driver's Licence
• Canadian Passport
• Authorities-issued Certification of Canadian Citizenship (with photo)
• Canadian Permanent Resident certificate
• Canadian Military (Canadian Forces) identification carte du jour
• Certificate of Indian Status card (with photograph)
• Other documentation from a Federal or Provincial authority or a foreign government. An example may be a government-issued voluntary ID card.

Student cards are not acceptable every bit proof of age for tobacco purchases.

Retailer Penalties in BC

Any retailer who sells or gives tobacco products to anyone under nineteen years of age is guilty of an offence and is liable for monetary fines and possibly prohibitions on conducting sales - increasing with each offence. For more details, please go to http://www.wellness.gov.bc.ca/tobacco/violations.html

Fine Amounts for Contraventions of the Tobacco Control Deed / Regulation equally provided under the Violation Ticket Administration.

Retailer Penalties in BC

Number of offences	Fine amount	Prohibited from selling tobacco for
1st offence	$575	n/a
2nd offence	$575	6 months
tertiary offence	$575	12 months

Sample Prohibition sign (pause sign):

Federal Sign

The Tobacco Act requires the sign beneath to be posted wherever tobacco products are sold or displayed, if provincial signs are not required (e.k., if a retailer but sells cigarette papers, tubes and/or filters).

The sign must exist placed where customers can run into information technology.

• No office of the sign can exist hidden from view (e.thou., the French side of the sign cannot be cutting off or hidden).
• A Federal sign must exist posted at every point of sale inside your store, where tobacco products are furnished.

If you lot demand more than signs, delight contact a Tobacco Enforcement Specialist at 604-666-3350 or bc.tcp@hc-sc.gc.ca

Provincial Signs

Provincial law requires that the following bespeak of sale signs be posted where tobacco is sold.

These signs are produced by the BC Ministry of Health and must be posted as described:

• Two decals for the cash register or drawer. 1 facing the customer and ane facing the cashier.
• A Wellness Warning sign displayed so customers can clearly run across it when they purchase tobacco. At that place is one example in the image below.

These signs must be clearly visible and non covered by other signs or product.

It is the retailer's responsibility to ensure these signs are in place.

If you require additional signs, please contact your local Wellness Authority Office.

Questions Asked by Retailers

What kind of tobacco signs tin can I postal service in my store?

At that place are merely ii types of tobacco signs immune by regulation in a store: indicate-of-sale signs and product-price signs.

Point-of-sale signs

These signs are produced past the BC Ministry of Health and must be posted as described in the regulation.

They include ane) ii decals for the cash register or drawer - 1 facing the customer and the other facing the clerk, and 2) a warning sign to exist displayed so the customer tin can clearly see information technology when they purchase their tobacco production. These signs can be obtained from your local health authority.

Product-cost signs

A maximum of three signs per shop are allowed to describe the tobacco products available and their price. These signs are restricted in their content, dimensions, color and print size, and can be produced by the retailer. They may be viewed from inside or outside of the store. Encounter section iv.32 of the Tobacco Command Regulation on the Tobacco Control spider web site for more details. world wide web.health.gov.bc.ca/tobacco

What signs do I have to post?

1. Provincial Health Warning Signs must be in plain view to the purchaser at the point of sale.
2. Federal Historic period Warning Signs where provincial signs are not required.
3. Break Signs: When the retailer has been suspended every bit a result of Tobacco Control Act convictions, this sign must remain posted for the entire suspension menstruum. If a retailer has been suspended, store patrons will know that the retailer has been convicted of selling to minors. Potential customers will also be notified because suspension information must be published.

Sample Prohibition sign (suspension sign):

What if I cull not to display these signs?

All tobacco retailers are required by law to display these signs. You may be fined if you do non. Repeated offences may outcome in suspension or cancellation of your Tobacco Retail Authorization (TRA) license.

What if someone defaces or steals a sign?

Contact your Tobacco Enforcement Officer if there are problems with your signs. It is your responsibleness to maintain the signs, ensuring they are visible and readable in your shop at all times. Since a defaced sign means you are non complying with the law, you must accept all reasonable steps and measures to ensure that the signs are intact and visible.

What are the fines and penalties?

Come across Retailer Penalties in BC

I know there are Federal and Provincial laws nearly the selling of tobacco. Which laws do I follow?

Yous must follow both laws. Federal legislation sets a standard for tobacco control across the country and provinces can make additional legislation applicable in that province merely. Generally, by following the stricter standard, you lot should be in compliance with both laws.

Do I need to enquire for proof of age before selling tobacco products?

Yes. It is strongly suggested that you ask for proof of historic period if the client appears to be under 25 years sometime. It is up to the retailer to determine this number. In some cases, retailers have increased this to 30 and equally high as xl. It is your decision. Only government-issued photo identification is acceptable. Student cards are non acceptable forms of identification.

Tin I sell tobacco to someone under 19 if they give me a annotation from a parent?

No! It is against the law to sell to people under xix no matter what the reason. A note, phone phone call, verbal consent from a parent, guardian or friend is not acceptable. Y'all can be charged and bedevilled fifty-fifty if the parent agrees to the auction. No one tin requite you permission to pause the law.

What if a younger person sends in an older person to buy cigarettes for them?

The older person is breaking the constabulary and is discipline to a fine. You should tell the adult this, and refuse to make the auction. If they persist, you should propose the local authorities.

Why should I go to all this trouble when it merely upsets my customers?

You should abide by the laws in your province and exist aware that at that place are heavy fines and penalties, including losing your tobacco vendor's TRA for not doing so. Along with your TRA to sell tobacco comes the responsibility to go on tobacco products out of the hands of people under 19 years of age. Tobacco is an addictive drug, with dangerous health effects. Most people start smoking by historic period 16. Inquiry shows that when strict laws about selling tobacco are actively enforced, fewer young people start to smoke.

You may wish to point out these facts to your customers. Consider using the Customer Data Cards included in this toolkit to help explicate this to customers.

Can I employ someone nether the age of nineteen?

Yes. In BC in that location is no provision under tobacco legislation that has to do with the age of people selling or handling tobacco products. Retailers can rent people under the age of 19 years to sell tobacco products; even so, clerks cannot sell tobacco products to people under 19. Information technology is recommended that retailers may desire to provide extra preparation and monitoring due to the possibility of peer pressure from friends to allow the purchase.

Do compliance officers have to testify me a warrant before they enter my shop?

No. A Tobacco Enforcement Officer may enter your store without a warrant and inspect your bounds. They may also bank check to make sure you are complying with the legislation. You and your employees must fully cooperate with the Tobacco Enforcement Officer.

Protecting Yourself and Your Customs'south Youth

Overview

Information technology is a tobacco retailer's obligation to take every pace within their ability to prevent the auction of tobacco products to those under the age of 19. And when you are not on the retail outlet premises or otherwise busy, you must be able to trust your employees to behave out each tobacco sale co-ordinate to the constabulary. Much is at risk if they do not.

It is of import to devise articulate rules for your employees to follow. Information technology is condom to say that most people find it more comfy to know what is expected of them, how to carry out the tasks fix earlier them, and how to handle the unexpected.

Well thought out policies and procedures on tobacco product sales help your staff members take a expert understanding of Federal and Provincial laws (what is and what is non permitted) so that they can brand the right decision each time.

Past post-obit the adjacent iii sections and using the tools provided within each department, you lot can decrease the chances of selling tobacco products to minors.

Develop Policies and Procedures (Section two)

Constitute shop policies and procedures almost tobacco sales, including what will happen if people exercise non follow them. To be constructive, these policies and procedures must be an important role of your day-to-day retail operations.

Provide Training (Section iii)

Provide all employees with consummate training well-nigh Federal and Provincial tobacco legislation every bit well as your store policies and procedures about tobacco sales. Train employees equally soon as you rent them whether or not they take worked in some other tobacco retail outlet, and, nearly importantly, train them earlier they sell tobacco products.

On-Going Monitoring (Department 4)

Regularly monitor employees to brand sure they are following both the laws and your store policies most tobacco sales.

Contact Data for BC

In BC, there are Federal and Provincial staff working to enforce tobacco regulations.

For questions concerning:

• this Toolkit
• tobacco control and its legislation and regulations

Please contact the Wellness Canada Tobacco Control Plan:

• Telephone: 604-666-3350 / ane-866-318-1116
• E-mail: bc.tcp@hc-sc.gc.ca

If you need:

• information about signage
• to report a retailer for selling to minors

Please contact your Tobacco Enforcement Officer at your local Provincial Health Potency or visit their website:

• Vancouver Island Wellness Authority: 250-360-1450
• Vancouver Coastal Health Authority: 604-675-3800
• Fraser Health Authority: 604-476-7000
• Interior Health Authority: 250-862-4200
• Northern Wellness Authority: 250-565-2649
• Tobacco Control Program (http://www.wellness.gov.bc.ca/tobacco/)

Want to Quit Smoking?
world wide web.quitnow.ca
or telephone call 1-877-455-2233
(translation in over 130 languages)

Section 2: Developing Policies and Procedures

Introduction

Policies are courses of activity adopted by a concern, and procedures are the steps taken to bring that action to life.

As a retailer, you take many policies in place. One policy might be to make a final bank deposit every night before closing. How you lot handle your nighttime deposits - the forms you lot fill up out, the checks and balances, even the road to your banking company might all be considered procedures.

Developing company Policies and Procedures on how to train and monitor staff on handling the auction of tobacco products are the about of import decisions you will make.

The following sections provide retailers with guidelines:

• For developing clear policies and procedures to prevent the sale of tobacco to minors.
• For providing training to all employees who sell tobacco.
• For regularly monitoring to place employees who may not be following store policies and procedures.
• And finally, it offers additional steps to take to ensure no ane in your place of concern sells a tobacco production to a minor.

Policies and Procedures - 10 Easy Steps

Here are 10 piece of cake steps to help you create policies and procedures for your business concern to preclude tobacco sales to minors.

1. Some retail centers have a policy or prepare guidelines where it states that you lot and all employees must ask for valid identification from any client requesting tobacco that looks 25 or younger. Within this toolkit are a number of devices that volition aid y'all in establishing the procedures to follow, from signage, to historic period signage stickers for quick calculations of the person'south year of nascence.
2. Provide grooming to all staff near Federal and Provincial tobacco legislation in BC and your shop policies and procedures for tobacco sales. This is very of import. Practise non let employees to sell tobacco products until they are trained fully past experienced staff. Review the training section of this toolkit for useful training tools and resources. Use the Employee Training for Tobacco Sales booklet included with this toolkit every bit the foundation for your grooming program.
3. Review the laws regarding tobacco sales with your employees to brand sure they understand them and be very specific virtually the consequences for staff who practice not follow store policy and the laws.
4. Look your employees to understand your store policies and the Federal and Provincial laws. At that place is much to know and this matter cannot be taken lightly. Give them data from this toolkit to study and, afterward a fix amount of fourth dimension, give your staff members a short quiz to test their understanding. Test them once again and again, until they fully understand the information. A sample Tobacco Sales Test is included in this toolkit for this purpose or you may prefer to create your own. Again, this should be washed before they are cleared to sell tobacco.

   It is wise to offer your long-fourth dimension employees refresher preparation. There may exist changes to the laws since they were hired.

5. Use the sample Training Document included once employees have completed your training program. Keep a copy of this certificate in the employee's personnel file. You may need to refer to it at a afterward time.
6. Your employees will understand the importance of the matter better if you have them sign an agreement stating that they are aware of and sympathise your shop policies and the Federal and Provincial tobacco legislation. To keep the subject fresh, you might cull to review the signed agreement with each of your staff members quarterly. At that place is a sample Employee Agreement included in the Retailer Toolkit for your employ.
7. Reinforce staff sensation of the tobacco legislation and store policies on a regular basis past holding staff meetings, and during your 1-on-one staff reviews.
8. As with any infraction, it is practiced direction to keep records of any action taken if an employee does not follow store policy. When information technology comes to an employee who does not follow the laws nearly tobacco sales, it is fifty-fifty a more serious matter and will reverberate unfavourably on you as the possessor/operator. Monitoring Forms are an important part of this toolkit.
9. Transport out reminders to staff and mitt out bulletins from regime near tobacco legislation to assistance keep your employees informed. If your store has been warned about selling a tobacco production to someone under xix, brand sure all employees meet the warning. Employees should initial the warning and any other information distributed to show they have understood it. Keep these initialled government bulletins and other tobacco-related documents in a safe place.
10. Give young employees extra grooming and supervision to make sure they follow the legislation and shop policies. Employees, who are students, may be pressured by their peers to sell them tobacco products illegally. Accost the possibility of these situations occurring and review the suggestions for ways to say, "No", which are plant in the Employee Grooming for Tobacco Sales booklet.

    Encourage all staff to hand out Customer Information Cards to difficult customers.

Section 3: Training Employees and Tools

Preparing Your Staff

With each new product or service your retail institution offers, you must train your staff. And every bit you rent new employees, set up aside fourth dimension to teach them the diverse policies and procedures. Grooming staff on the best and near efficient methods of retail may be a time consuming duty of owner/operators.

For tobacco retailers, training for all staff members who sell tobacco is a serious responsibility.

Training is the only fashion to prevent tobacco sales to minors. It is the only style to ensure you and your business organization will not suffer the penalties levelled against tobacco retailers for breaking the law.

1. Become informed almost the laws pertaining to selling tobacco. It is easiest to railroad train others when you are an expert on the subject field.
2. Provide your staff with the education they need to fully sympathize the requirements under Federal and Provincial tobacco legislation in BC including definitions, legal age, and the penalties they could cause to yous and your store - the source of their own income.
3. Review the types of ID that are valid identification and accepted under the Tobacco Act and Tobacco Command Deed.
4. Your staff members volition await to yous for guidance. Aid them carry out their jobs by:
   • Showing them how to spot false IDs,
   • Reviewing ways for them to say "No" to anyone who does not produce valid ID while remaining polite to your valued customers,
   • Offering them tips on how to deal with troublesome customers, and
   • Having emergency policies and procedures in place if an employee feels threatened by an agitated person looking to purchase tobacco illegally.
5. Brand training, updates, reviews, agreements and instructions about store policies and procedures for tobacco sales and the penalties for not following them, as office of your concern routine.
6. Quiz your staff at regular intervals or when there is a change in the law. This will confirm your employees' knowledge and understanding of Federal and Provincial tobacco legislation and store policies. It will give both you and your staff peace of mind.
7. Keep records of all one-on-one reviews with staff, including the date and details of the review, to ensure they empathize the laws and store policies so there are no misunderstandings nigh tobacco sales.

Grooming Tools

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Tobacco Sales Test

1. Proper noun 5 tobacco products.
2. When is information technology legal to sell or provide a tobacco product to a person in BC?
3. If a shop but sells cigarette papers, tubes and/or filters, who can purchase these tobacco products?
4. What are the possible penalties for selling a tobacco production to someone who is under the age of 19?
5. When do you need to ask for ID?
6. What types of ID must you lot see every bit proof of historic period before making a tobacco auction?
7. When examining a slice of ID, what should you exist looking for?
8. What action will be taken if an employee disobeys tobacco sale policies?
9. What is the only additive flavour that is allowed in tobacco products?
10. What is the minimum number of products in a package of cigarettes, niggling cigars and blunt wraps?

• Employee Signature:
• Engagement:
• Note: Delight proceed a copy of this course for your employee personnel files.

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Tobacco Sales Test Answers

1. Name v tobacco products.
   • Whatsoever five of the post-obit: cigarettes, snuff, loose tobacco, cigars, petty cigars, bidis, kreteks, chewing tobacco, pipe tobacco, leaves, tubes, tobacco itself, cigarette papers, filters, blunt wraps.
2. When is it legal to sell or provide a tobacco product to a person in BC?
   • Information technology is only legal when they are 19 years of age or older.
3. If a store merely sells cigarette papers, tubes and/or filters, who tin can purchase these tobacco products?
   • Under the Federal Tobacco Act, customers who are eighteen years old or older can buy cigarette papers, tubes and/or filters.
4. What are the possible penalties for selling a tobacco product to someone who is under the age of 19?
   • Heavy fines and possible interruption or loss of license.
5. When practice yous demand to ask for ID?
   • When a customer actualization 25 years of age or nether wants to buy a tobacco product.
6. What types of ID must you run across as proof of historic period before making a tobacco sale?
   • Driver's Licence, Canadian Passport, Government-issued Certification of Canadian Citizenship (with photo), Canadian Permanent Resident document, Canadian Military machine (Canadian Forces) identification card, Certificate of Indian Status bill of fare (with photograph), other documentation from a Federal or Provincialregional authority or a strange government.
7. When examining a piece of ID, what should you exist looking for?
   • Verify that the ID is a type required by constabulary
   • The engagement of nascency - verify the person's age (apply the provincial age stickers as a guide)
   • The movie - ensure the picture on the ID is the aforementioned as the customer
   • Signature
   • Expect for annihilation that may indicate that the ID is fake
8. What activeness will be taken if an employee disobeys tobacco sale policies?
   • (This answer volition vary from retailer to retailer).
9. What is the merely additive flavour that is allowed in tobacco products?
   • Menthol
10. What is the minimum number of products in a parcel of cigarettes, fiddling cigars and blunt wraps?
    • 20

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Problems with IDs

Calculating the age of a customer from the appointment of birth can be disruptive. Use provincial age-stickers to effigy out if a customer is nineteen or over. Do not forget to alter the stickers each year as required.

Sample of provincial age stickers

Go along an eye out for altered identification. Younger customers may try to change their IDs to appear older.

Here are some ways to spot altered IDs:

• Has the ID been changed in any way?
• Have the dates been altered in whatever manner?
• Expect closely at the typeface on the dates - is it the aforementioned as the residual of the menu?
• Has the surface been scratched and then yous cannot read the dates?
• Accept the corners been peeled back?
• Run your finger across the surface of the carte - has it been scratched well-nigh the nascency engagement?
• Tin can you feel a break in the surface that would evidence something has been inserted into the carte - has a new date been inserted into the card?
• Check the picture - does the person in front of you look like the person in the pic?

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Employee Agreement

Please initial in the box beside each paragraph to testify that you lot fully understand the requirements of the Federal and Provincial tobacco legislation and store policy.

1. A tobacco production includes: cigarettes, snuff, loose tobacco, cigars, lilliputian cigars, bidis, kreteks, chewing tobacco, pipage tobacco, leaves, tubes, tobacco itself, cigarette papers, filters, blunt wraps
2. It is Illegal to sell or provide (furnish) tobacco products to anyone under 18 years of historic period.
3. I understand and volition follow store policy to request I.D. From anyone appearing ______ years of historic period or under.
4. I understand that the simply acceptable I.D. is government photo I.D. as defined in the federal and provincial tobacco legislation.

I,_____________, take read and understand the requirements of Federal and Provincial tobacco legislation and store policy regarding tobacco sales.

Employee Signature:
Engagement:
Employer/Trainer Signature :

Note: Please go on a re-create of this course for your employee personnel files.

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Grooming Document

This is to certify that I, ______ (Proper noun of Employer) of ______ (Name of Retail Outlet) have provided tobacco sales grooming to ______ (Name of Employee).

This employee has demonstrated cognition of laws and policies to prevent the sale of tobacco products to people under 19 years of age.

Employee Signature:
Appointment:
Trainer Signature:
Employer/Managing director Signature:

Note: Please proceed a copy of this form for your employee personnel files.

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Customer Information Cards

Client Data - British Columbia

Delight accept our apologies if we've offended you. According to store policy we must inquire for ID from anyone purchasing tobacco who appears 25 years of age or under. We can be fined or lose our licence for selling to someone nether 19 years of age. My manager would be pleased to discuss this with y'all further or y'all may telephone call your Provincial Tobacco Enforcement Officeholder.

• Wellness Canada - Tobacco Control Programme: 604-666-3350
• Vancouver Island Health Authority: 250-360-1450
• Vancouver Coastal Wellness Authority: 604-675-3800
• Fraser Health Authority: 604-476-7000
• Interior Health Dominance: 250-862-4200
• Northern Health Authorisation: 250-565-2649

Section four: On-Going Monitoring Tools

Monitoring Your Staff Members

It is in your own all-time interest as a tobacco retailer to monitor your employees' deportment. The laws are very specific and you have much to lose if they are broken. Past monitoring them, yous can identify staff members who are not following store policies or the laws under Federal and Provincial tobacco legislation. You will choose the methods that are best suited to you and the consequences in keeping with your own policy on the matter simply the following outline a number of methods that other owner/operators have found effective.

1. Supervise employees and tape staff operation on an on-going basis.
2. Review shop videos to watch staff as they sell, or are asked to sell, tobacco products. Check videos taken at times when there are many young customers in the store. Proceed a record of all these activities and the results. Refer to the sample of a Monitoring Form.
3. Carry out compliance checks using test shoppers to make sure staff members are not selling to immature people who are under nineteen and that they are following your procedures for doing ID checks. Your test shoppers may or may not lie about their historic period if asked and should be prepared to evidence identification. Where identification is requested, the test shopper should observe if it is properly examined. Refer to the sample of a Compliance Cheque with Test Shopper Report.
4. Complete the Retailer Tobacco Sales Checklist on a quarterly basis to confirm that steps have been taken in the areas of training, daily operations and monitoring. If y'all are e'er warned almost a tobacco sale to a minor from your premises, then you lot can refer to the Checklist and prove the steps you accept taken equally an employer to avoid just such a circumstance.

Due Diligence

Owners or operators are responsible for the deportment of their employees. They may be charged if an employee sells or provides a tobacco product to someone who is nether 19 years of historic period.

It is of import to record your policies and procedures, your signed staff agreements, tests, as well as signed regime announcements and other notices.

"Due diligence" means doing everything reasonably possible to try to foreclose such an offence from occurring.

The last conclusion virtually an possessor or operator's due diligence will exist made in a courtroom of law.

Monitoring Tools

Monitoring Form Data Sheet

Using due diligence means doing everything reasonably possible to try to prevent a tobacco control legislation offence from occurring.

The final decision nearly due diligence will be made in a court of law.

How do you check your employees to be sure they exercise non sell tobacco products to anyone under 19 years of age? Go along track of your monitoring efforts using the simple form below or design a form that meliorate suits your purposes.

Past recording whatever corrective action taken helps to prove y'all are diligent.

This is a sample of how yours might look.

Sample Monitoring Course Information Sheet

Action Taken	Results	Date	Initials
Reviewed shop videos	All employees asked for ID	02/03/eleven	JR
Reviewed tobacco legislation with all employees	Antiseptic questions. All staff aware of the rules	04/06/xi	JR
Supervised JD during sale to minor	ID requested. No sale.	06/09/11	JR
Sent in exam shopper to cheque retailer's compliance as a whole	ID not requested.	10/10/11	KD
Reviewed the legislation and types of ID required with the employee	Clerk agrees to follow the rules	12/ten/11	KD

This HTML certificate is non a form. Its purpose is to display the information as constitute on the form for viewing purposes but. If y'all wish to use the form, you lot must use the alternate format below.

• Action taken
• Results
• Engagement
• Initials

This HTML certificate is not a grade. Its purpose is to brandish the data as plant on the course for viewing purposes only. If you wish to use the grade, you must utilize the alternating format below.

Compliance Check For Tobacco Retailer With Test Shopper Report

• Date:
• Time:
• Store & Address:
• Employee (If no proper noun tag is visible, provide a clarification):
  • Did the clerk ask for age? Yes/No
  • Did the clerk ask for valid photo ID? Yes/No
  • Was the ID examined properly? Yes/No
  • Did the clerk sell a tobacco product to the shopper? Yes/No
  • Were the Federal and/or Provincial sign(s) posted and not hidden? Yes/No
• Other Comments or Observations:
• Test Shopper Name:
• Age:
• Signature:
• Possessor/Manager Signature:
• Notation: Please keep a copy of this form for your employee personnel files.

This HTML document is not a grade. Its purpose is to display the information as found on the course for viewing purposes only. If you wish to use the form, you must use the alternate format below.

Retailer Tobacco Sales Checklist

Training

• Have all employees been trained fully about their responsibilities under the Federal and Provincial tobacco legislation and store policies? Yes/No
• Did employee preparation include all of the post-obit? Yeah/No
  • that tobacco products cannot exist sold to anyone under the historic period of 19;
  • the definitions of tobacco products;
  • your province's legislation most not selling unmarried cigarettes;
  • forms of acceptable ID;
  • asking for and examining ID from anyone who appears 25 years or under;
  • the penalties for selling to minors (under 19 years of age);
  • how to pass up selling tobacco; and
  • the store policies and procedures.
• (If training has non included all of these, it is not complete.)

Policies and Procedures

• Have y'all developed a policy that employees are not allowed to sell tobacco until they are fully trained? Yeah/No
• Is it store policy to require staff to enquire for ID from customers who appear 25 years of age or under? Yes/No
• Take penalties been established for employees who exercise not follow shop policies or the laws? Yes/No
• Take these penalties been explained to the employees? Yes/No
• Has a written or oral examination been given to all employees to ensure they understand the Federal and Provincial tobacco legislation? Yep/No
• Take employees signed a contempo understanding to show they sympathize store policies and the Federal and Provincial tobacco legislation? Yep/No
• Are Federal and Provincial tobacco legislation and your store policies reviewed with staff at regular intervals such as at staff meetings and in i on i employee reviews? Yes/No
• Are letters and information, including newspaper articles, regarding Federal and Provincial tobacco legislation given to employees for review? Yes/No
• Have y'all developed a policy on discipline for employees who sell to minors or neglect to ask for photo identification from customers who appear 25 years of age or nether? Yeah/No
• Are the required provincial and federal signs posted in the way and form as described in the tobacco legislation? Yes/No
• Are all tobacco products kept in an area of the shop away from reach by customers? Yep/No

Monitoring Employees

• Are spot checks performed by the store to test how sales of tobacco products are carried out? Yes/No
• Are store videos reviewed regularly and a record kept of the results? Yeah/No
• Are employees supervised on a regular basis? Yes/No
• Have these steps been taken? Yes/No
• Accept these steps been recorded? Yes/No

Signature:
Date:

Additional Steps

At that place are many additional steps that can be taken inside your identify of business to make sure no ane sells a tobacco product to someone who is under nineteen years of age.

Here are a few suggestions:

1. Install a special cash register primal to remind clerks to ask for identification, confirming proof of age of the client before a tobacco auction.
2. Show samples of adequate identification at the checkout to compare with the customer's identification.
3. Ask employees to sign daily or weekly shift reports to show they understand their duties nether Federal and Provincial tobacco legislation and shop policies.
4. Hand out tobacco sales information and reminders with employees' pay cheques, every few months.

Section 5: Employee Training to Prevent Tobacco Sales to Minors - For Clerks & Others Who Sell Tobacco

Introduction

This booklet is for clerks and others who sell tobacco in a retail store. Please read carefully as your employer may quiz you as role of your retail training.

Definitions of Federal and Provincial Tobacco Legislation in BC

Highlights

Furnishing* Tobacco Products to Minors is Illegal:

No one shall give, sell or provide in any way (furnish) a tobacco product to anyone under nineteen years of age in any public place or a place where the public has reasonable entry (access).

*Replenish:

To sell, lend, assign, requite, send with or without consideration, or to barter or deposit with another person for operation of a service. This tin (but does not have to) include an substitution of money.

But Certain ID is Acceptable:

Only those types of photo ID listed in the federal Tobacco (Access) Regulations are adequate in BC.

Student cards are not adequate as proof of historic period for tobacco purchases

Correct to Say No:

Yous have the correct to say no to anyone who asks yous to break the police by selling tobacco products to people who are under 19.

Selling Single Cigarettes is Illegal:

Cigarettes may only be sold in packages that accept at least 20 cigarettes in them. It is against the police to sell single cigarettes to anyone.

Banned Flavourings:

It is illegal to sell cigarettes, footling cigars and/or blunt wraps with additives that have flavouring properties or are used to enhance flavouring (excluding menthol).

A Tobacco Enforcement Officer may enter your store without a warrant and inspect your premises. You must fully cooperate with the Tobacco Enforcement Officeholder. Hindering, obstructing or knowingly making a false or misleading statement may lead to charges.

Tobacco Products

Tobacco Products are composed in whole or in part of tobacco. Some tobacco products are:

• cigarettes
• loose tobacco
• piffling cigars
• bidis
• leaves
• tubes
• blunt wraps
• snuff
• cigars
• kreteks
• chewing tobacco
• pipe tobacco
• cigarette papers
• filters

Information technology is only legal to replenish a tobacco production to a person nineteen years of historic period or older in BC.

In stores where Provincial signs are not required, customers who are 18 years or older can buy cigarette papers, tubes and/or filters.

Tobacco Accessories

• pipes
• lighters
• cigarette holders
• matches
• cigar clips

Remember: If you furnish a tobacco product to someone under xix ... you could exist fined and lose your job.

Remember: Health Canada and BC Ministry of Health send test shoppers out to retail locations to exam compliance. You lot might be tested.

Acceptable ID

Thinking someone looks older than they are is not a legitimate alibi to sell them tobacco or tobacco products. Always check for a valid identification. Federal and Provincial tobacco legislation in BC states that only the following pieces of identification or documentation are acceptable to prove a person'due south age:

• Driver's Licence
• Canadian Passport
• Authorities-issued Certification of Canadian Citizenship (with photograph)
• Canadian Permanent Resident certificate
• Canadian Armed Forces (Canadian Forces) identification card
• Certificate of Indian Status bill of fare
• Other documentation from a Federal or Provincialregional authority or a foreign government. An example may be a government-issued voluntary ID card.

Educatee cards are not acceptable as proof of age for tobacco purchases.

Who to enquire for ID

Enquire anybody who looks nether 25 for ID before you sell tobacco.

Do not sell tobacco if the customer:

• Has no ID
• Does not show you one of the acceptable ID cards required by police force
• Does not look similar the photo on the ID card
• Gives yous ID that shows they are under 19 years old
• Shows you an ID card y'all believe is fake. For example the card my be a fake if it looks equally if the date of birth has been changed
• Begs you to sell them tobacco
• Shows you a notation from a parent or other developed

By asking everyone who looks under 25 for ID, you may avoid:

• Giving tobacco to a person less than 19 years onetime
• Guessing a immature person's age
• Breaking the police force and getting a fine
• Breaking store policy and facing disciplinary activity from your employer

When it comes to estimating someone'due south age, don't gauge. Enquire for ID from anyone who appears 25 years of age or younger.

Five steps for checking ID

Avoid reaching for or handling tobacco until later on these steps accept been followed.

ID card

Look at the ID bill of fare. Is it one of the ID cards required past law? If not - refuse to sell.

Date of birth

Look at the appointment of nascence and determine the person's age. Are they nether xix? If they are - reject to sell.

Photograph

Look at the person, then look at the photograph on the ID card. If they expect different - and so turn down to sell.

Signature

Is the ID card signed? If not - reject to sell.

Simulated ID?

Has the ID bill of fare been changed? Run your fingers over it. Has the surface been scratched or contradistinct near the dates? Does it seem simulated? If it does - then turn down to sell.

Problems with ID

Keep an eye out for contradistinct identification. Younger customers may try to alter their IDs to announced older.

Bank check ID carefully

Calculating the age of a customer from their engagement of birth tin exist confusing. Use stickers to make it easier to figure out if a customer is 19 or over. Don't forget to modify the stickers each year.

Here are some ways to spot altered IDs:

• Has the ID been changed in any way?
• Have the dates been contradistinct in any manner?
• Wait closely at the typeface on the dates - is information technology the same equally the residue of the card?
• Has the surface been scratched so y'all cannot read the dates?
• Have the corners been peeled back?
• Run your finger across the surface of the carte - has it been scratched near the nascency date?
• Can you experience a break in the surface that would show something has been inserted into the carte - has a new appointment been inserted into the card?
• Bank check the picture - does the person in forepart of you look like the person in the movie?

Sample of provincial age stickers

Common Questions

Tin I sell to someone nether nineteen if they give me a notation from a parent?

NO. Notes are not allowed. The law says you lot cannot provide (replenish) tobacco to anyone under 19 years former.

What happens if I am caught selling tobacco to someone nether nineteen?

Both the clerk who sold the tobacco and the store owner may be charged and fined if constitute guilty. Brand sure you know how to ask for ID and obey this law.

Can I accept school identification cards with a photo to verify the age of someone purchasing tobacco?

NO. Only federal, provincial or foreign government ID with proper name, date of birth, photograph and signature are acceptable as proof of age when selling tobacco products.

Tin I sell lighters or matches to anyone under eighteen years old?

YES. Lighters and matches are non considered to exist tobacco products; therefore, their sale is not historic period restricted under the Tobacco Human action. However, matches that depict a tobacco product logo must exist sold and not be given away for complimentary.

We're counting on you lot.

Let's piece of work together to keep tobacco out of the easily of young people.

Saying No

You take the right to say No.

You lot have the right to say no to anyone, including friends, who is asking you to break the law. It is illegal for you to provide tobacco products to anyone who is under nineteen years of age.

Proverb no to friends and others in your age group is not easy. The following tips tin help you say no firmly:

1. Tell the person he or she is asking you lot to break the police force and that you could be heavily fined or could lose your chore.
2. Say no firmly and without hesitating. Your voice and expression volition make it clear that the matter is closed. There is no further discussion. Utilise confident body language:
   • Expect at the person when you are speaking
   • Continue your caput upwardly
   • Speak with a confident, calm tone
3. Echo yourself if you have to. Some people volition accept your decision only others will non. For those who insist on buying tobacco, repeat the phrase in step ane over and over. This works because it lets others know that goose egg they say volition change your mind.
4. Tell the customer to come across the director or your supervisor if he or she will not leave
5. Give the person a Customer Data Bill of fare and tell the person yous are post-obit laws and store policies (Client Information Cards are in the Signage section of this toolkit)

Retail clerks are ofttimes challenged verbally by youth when they refuse to furnish tobacco products to a pocket-size. Here are some responses a clerk can say when confronted by a "pushy" pocket-size.

"We have a policy in our store to photo ID anyone who looks nether 25. I take no choice - it's a part of my duties"

"Wait, I know you're not 19 and that we're friends. Simply I'g the one who will lose my job if I sell y'all cigarettes. And also, information technology'southward illegal!"

"Look, I've told you that I can't sell you cigarettes because it's illegal and I could lose my job. If you insist, I'one thousand going to take to go my manager."

If you lot feel seriously threatened by a customer, exist sure to follow store emergency procedures

References

In BC, there are Federal and Provincial staff working to enforce tobacco regulations.

For questions concerning:

• this Toolkit
• tobacco control and its legislation and regulations

Delight contact the Health Canada Tobacco Control Plan:

• Telephone: 604-666-3350 / one-866-318-1116
• Electronic mail: bc.tcp@hc-sc.gc.ca

If you need:

• information near signage
• to study a retailer for selling to minors

Please contact your Tobacco Enforcement Officeholder at your local Provincial Wellness Potency or visit their website:

• Vancouver Island Health Authority: 250-360-1450
• Vancouver Coastal Health Authorisation: 604-675-3800
• Fraser Health Authority: 604-476-7000
• Interior Health Authorization: 250-862-4200
• Northern Health Authorization: 250-565-2649
• Tobacco Command Program (http://www.health.gov.bc.ca/tobacco/)

Want to Quit Smoking?
www.quitnow.ca
or call 1-877-455-2233
(translation in over 130 languages)

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Source: https://www.canada.ca/en/health-canada/services/health-concerns/reports-publications/tobacco/toolkit-responsible-tobacco-retailers-british-columbia.html

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